Knowledge Base

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Knowledge Base

Product Documentation

Product Documentation

General

The Home Page

My Work

Update Personal Information

Platform Overview

Entity Management

CSV Downloads & Uploads

Obtaining Additional Information from Clients

Reports

Comments

Notification Settings

Notifications Menu

Geolocation and Device Metadata Capture

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KYC Module

Natural Person KYC Profile

Entity Information

Biometric Authentication

Supporting Document Packages in Entity Profiles

Identity Documents

Risk Screening

Natural Person Request Client Update

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KYB Module

KYB Profile for Legal Entities

Legal Entity Information

Legal Entity Addresses

Legal Entity Affiliated Entities

Legal Entity Documents

Legal Entity Request Client Update

Affiliations

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AML Module

Case Management

Adding a Case

Case Details

Managing an Open Case

Examining a match

Match Listings

Potential, Unknown, Rejected, and Accepted statuses

Managing New Potential Matches in Ongoing Monitoring

Annual Case Review for Ongoing Monitoring

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Administration

Account

Emails

Automations

Risk Levels

Risk Scoring

Supporting Documents

Screening Profile

Files Management

User Management

Invite User

Webhooks

Portal Management

Setting Up Natural Person Modules

Setting Up Legal Entity Modules

Custom Questions

UBO Identification and Verification

Enable UBO Case Screening in the KYB Portal

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Portals

Internal Service Portal

KYC Portal for Natural Persons

KYB Portal for Legal Entities

Troubleshoot

Login Issues

Manual Review Required Issue

Fallback to Selfie Issue

CSV Upload Errors

Risk Screening Profile not Available for some Entities

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FAQ

AML FAQs

KYC FAQs

KYB FAQs

General FAQ

Compliance

AML Risk Screening Procedures

iComply Document Authentication Coverage

AML Compliance Data Overview

Customer Identification Procedures

Release Notes

July 2025 Release