Welcome to our FAQs section, where we’ve compiled answers to common questions to help you navigate and make the most of our platform.
1. If ongoing monitoring is required for an entity, should the case need to remain open?No - The case status can remain closed even if ongoing monitoring is required for an entity. The status indicates that the case has been worked on, but ongoing monitoring will continue in the background as long as it is turned on, regardless of whether the case is open or closed
2. If the case is toggled to close, does this suppress the "ongoing" alerts?
No - Closing a case does not suppress ongoing alerts. If a new alert is generated, the system will automatically reopen the case to ensure it is addressed.
3. If a profile is selected as closed and then toggled to open, how are new/existing alerts generated, i.e. do they automatically appear or does something need to be selected to "refresh" the search?
New alerts will appear in the "My Work" section for the individual assigned to the case. If alerts are generated while the case is closed, they will become visible when the case is reopened, with unresolved issues flagged for review.
4. If the entity status is moved to "approved" and new alerts come in as part of ongoing monitoring, would the status change?
The status of an entity will not automatically change if new alerts come in. However, the entity will have new unresolved issues that will need to be reviewed. These issues will be accessible in the "My Work" section for the user assigned to the case.