---
title: Supporting Document Packages in Entity Profiles
description: "The Supporting Document Packages section in an Entity profile holds various additional documents and custom questions the Natural Person has submitted as part of their verification process. *NOTE: thi"
---

[Skip to content](https://support.icomplyis.com/supporting-documents#main-content)

English

Show submenu for translations

[More support](https://support.icomplyis.com/kb-tickets/new?hsLang=en) [Sign in](https://support.icomplyis.com/_hcms/mem/login?redirect_url=https%3A%2F%2Fsupport.icomplyis.com%2Fsupporting-documents&hsLang=en)

![iComply Logo Square.jpg\]](https://support.icomplyis.com/hs-fs/hubfs/iComply%20Logo%20Square.jpg?height=40&name=iComply%20Logo%20Square.jpg)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- [More support](https://support.icomplyis.com/kb-tickets/new)
- [Sign in](https://support.icomplyis.com/_hcms/mem/login?redirect_url=https%3A%2F%2Fsupport.icomplyis.com%2Fsupporting-documents)
- [Platform Login](https://kyc.icomplykyc.com/auth/login)

[Platform Login](https://kyc.icomplykyc.com/auth/login)

 Hello. How can we help you?

- There are no suggestions because the search field is empty.

1. [iComply Knowledge Base](https://support.icomplyis.com/?hsLang=en)
2. [Product Documentation](https://support.icomplyis.com/product-documentation?hsLang=en)
3. [KYC Module](https://support.icomplyis.com/product-documentation?hsLang=en#kyc-module)

- [Quick Start Guide](https://support.icomplyis.com/quick-start-guide?hsLang=en#main-content)
  
  
  
  
  
    - [Admin User Setup Guide](https://support.icomplyis.com/quick-start-guide?hsLang=en#admin-user-setup-guide)
    - [Portal Setup Guide](https://support.icomplyis.com/quick-start-guide?hsLang=en#portal-setup-guide)
    - [Platform User Guide](https://support.icomplyis.com/quick-start-guide?hsLang=en#platform-user-guide)
- [Product Documentation](https://support.icomplyis.com/product-documentation?hsLang=en#main-content)
  
  
  
  
  
    - [General](https://support.icomplyis.com/product-documentation?hsLang=en#general)
    - [Platform Overview](https://support.icomplyis.com/product-documentation?hsLang=en#platform-overview)
    - [KYC Module](https://support.icomplyis.com/product-documentation?hsLang=en#kyc-module)
    - [KYB Module](https://support.icomplyis.com/product-documentation?hsLang=en#kyb-module)
    - [AML Module](https://support.icomplyis.com/product-documentation?hsLang=en#aml-module)
    - [Administration](https://support.icomplyis.com/product-documentation?hsLang=en#administration)
    - [Portals](https://support.icomplyis.com/product-documentation?hsLang=en#portals)
    - [Troubleshoot](https://support.icomplyis.com/product-documentation?hsLang=en#troubleshoot)
    - [FAQ](https://support.icomplyis.com/product-documentation?hsLang=en#faq)
    - [Compliance](https://support.icomplyis.com/product-documentation?hsLang=en#compliance)
    - [Release Notes](https://support.icomplyis.com/product-documentation?hsLang=en#release-notes)
- [iComply API Documentation](https://support.icomplyis.com/icomply-api-documentation?hsLang=en#main-content)
  
  
  
  
  
    - [API Reference](https://support.icomplyis.com/icomply-api-documentation?hsLang=en#api-reference)
- [FAQs](https://support.icomplyis.com/faqs?hsLang=en#main-content)
  
  
  
  
  
    - [Product](https://support.icomplyis.com/faqs?hsLang=en#product)

# Supporting Document Packages in Entity Profiles

The Supporting Document Packages section in an Entity profile holds various additional documents and custom questions the Natural Person has submitted as part of their verification process.

**\*NOTE:** this does not include Identity Documents

![](https://support.icomplyis.com/hs-fs/hubfs/Screen%20Shot%202024-09-12%20at%204-13-59%20PM-png.png?width=688&height=270&name=Screen%20Shot%202024-09-12%20at%204-13-59%20PM-png.png)

It stores the information about when the document or custom questions were submitted, the Document Package Name, if it is attached to any other entity profiles, whom it is assigned to, and the current status and any pending issues.

If you expand a Supporting Document Package you can view, comment, download, and add/delete the documents and questions within the package.

![](https://support.icomplyis.com/hs-fs/hubfs/Screen%20Shot%202024-10-22%20at%208-51-53%20PM-png.png?width=1268&height=852&name=Screen%20Shot%202024-10-22%20at%208-51-53%20PM-png.png)

If a Supporting Document Package has any Issues it is important to manually review and update the status of the documents.

![](https://support.icomplyis.com/hs-fs/hubfs/Screen%20Shot%202024-09-12%20at%204-30-10%20PM-png.png?width=688&height=162&name=Screen%20Shot%202024-09-12%20at%204-30-10%20PM-png.png)

 

Users can add or update the information using the **+Add Document Package** button, or request an update from the client by pressing **Request Client Update**.

![](https://support.icomplyis.com/hs-fs/hubfs/Screen%20Shot%202024-09-12%20at%204-26-14%20PM-png.png?width=688&height=270&name=Screen%20Shot%202024-09-12%20at%204-26-14%20PM-png.png)

# iComply Investor Services Inc - icomplyis.com

icomplyis.com Help Center

Copyright © 2025, iComply Investor Services Inc - icomplyis.com