Platform users can directly request updates to client information using the Request Client Update feature.
Throughout the platform, the Request Client Update is featured to gather or update KYC documents and profiles within iComply.
*Note - The Legal Entity Request Client Update feature uses the Primary Contact that has been affiliated with the Legal Entity as a default recipient but you have the option to select any natural person that is affiliated with the company.
Once the client receives the email request, they will select the link within and proceed through the guided process to provide information about the entity and upload supporting documents.
The first screen that the Legal Entity Request Client Update provides is the Registration start page.
The following screen provides the client with the Consent to Information Submission and provides the summary of the process will proceed through.
Once the Consent option has been checked and the Continue button selected, the client will then be asked to confirm the Legal Entities details that are already within the iComply solution. Here you have an option to add Additional Names for the company.
In this case, the address is being requested as an update. Selecting the +Add Address icon, will allow the client to provide the address details.
Once the details have been populated, the client will select the Next button to proceed to the Primary Contact.
*Note - If primary contact is already available in the profile it will be pre-filled in this step, and if the information is correct you can proceed to the next steps or provide a new Primary Contact. If the client enters in a new Primary Contact, the system will add the new Primary Contact to the profile and the iComply Platform user will have to verify/select the correct Primary Contact. *See below under Multiple Primary Contacts
Once the details of the Legal Entity have been confirmed or updated, the solution will show the Registration Checklist with updated progress.
When the Next button is selected, the progression to the next phase is the Supporting Documents (In this case).
Similar to the Natural Person Request Client Update, the solution provides the options to: Upload a File - This icon, provides the ability for the client to upload the requested documents. Email Me a Link - This icon will email the client that is going through the current process. Email Primary Contact - This icon will email the Primary Contact that is listed in the Primary Contact step.
The following screen the client will be presented is the summary of Supporting Documents that they have provided.
With the selection of Next, the final screen will be provided to the client to let them know that the information they just entered has been submitted to the iComply solution.
As stated earlier, the solution provides the ability to have more than one Primary Contact when the client is doing the Request Client Update process. This provides them the ability to update their iComply profile with the current Point of Contact and also provides the iComply Platform user the ability to verify and select the main Primary Contact going forward.
If the system identifies more than one primary contact all of them would be RED. Since there are now multiple Primary Contacts, the solution is requesting the confirmation as to which one is the Main Point of Contact/Primary Contact.
Updating the role tags for each contact to their respective roles within the organization so that there is only one primary contact will remove both red highlights and issue messages.
