This section enables the administrator to configure routine tasks to be automated and with each configuration, the interaction points required are reduced.
Auto Acceptance
This event-based automation enables the auto-acceptance if no issues are found.
With this feature enabled, the following events will be accepted when triggered during a portal submission:
- Identity Authentication event - Event that matches the information from portal submission with the existing information in the KYC profile.
- Document Authentication event - Event that verifies the validity of identity document.
- Biometric Authentication event - Event that identifies clients are who they say they are through liveness testing or selfie upload
Once the end-user completes the portal flow and the related submission category event is triggered, the resulting status of the entry will be auto-accepted.
Auto Assignment
The Auto Assignment is country-specific and allows the administrator (based on the event) to configure the system to assign the entry from 1 or all countries to a specific reviewer.
With this feature, the assignment process is streamlined to have specific event/s assigned to a reviewer based on your company organization structure.
Entity Profile
When an Entity Profile is created or updated, the system will use the configured automation to assign the profile to the specified reviewer.
Identity Authentication Event
When the Identity Authentication Event is triggered (New addition or a request for update event), the system will use the configured automation to assign the profile to the specified reviewer.
Document Authentication Event
When the Identity Authentication Event is triggered (New addition or a request for update event), the system will use the configured automation to assign the profile to the specified reviewer.
Biometric Authentication Event
When the Biometric Authentication Event is triggered (New addition or a request for update event), the system will use the configured automation to assign the profile to the specified reviewer.
Supporting Documents
When the Supporting Documents Event is triggered (New addition or a request for update event), the system will use the configured automation to assign the profile to the specified reviewer based on the supporting document type.
Entity Profile
Automations available for the Entity Profile enable the admin to configure all Pending KYC requests with the status of Accepted and at least one AML case is in the closed status, for the next steps.
For each of the following configuration options, the administrator can automate the next steps for all Pending KYC requests that are in Accepted status and have at least one AML case closed.
Next Periodic Review - Once enabled, the next rescreening of the entity can be set to a specific time frame (Days, Months or Years).
Set Profile Status To - With this enabled, the entity's profile will changed to New, Review, Escalated, Approved, Rejected or KYC Refresh.
Set Risk Level To - When enabled, this feature will auto-set the Risk Level from Low Risk (1), Low-Medium Risk (2), Medium Risk (3), Medium-High Risk (4), and High Risk (5).
Approved Entity Profile - This feature will update the entity's profile when in the Approved status to New, Review, Escalated, Rejected or KYC Refresh if a Request For Update Event has been triggered or an existing case has new issues.
Once all of the above settings have been configured to match the user's compliance needs, the Save button must be clicked to apply these settings to your dashboard.
Next KYC Review Date and RCU Triggering
The platform’s automation features support Request Client Update (RCU) processes, which can be automatically triggered when the “Next KYC Review Date” arrives. This automation applies to both Natural Person entities and Legal Entities, helping maintain current information with minimal manual intervention. Once the scheduled review date is reached, the system sends an RCU email to the user, prompting them to confirm existing information or submit updated documents as needed.
