Platform users can use the Request Client Update feature to directly request updates to client information. These requests can be sent to Natural Persons or Primary Contacts associated with a Legal Entity. An RCU sends emails to customers requesting for specific information or documents. They can be set up to automatically trigger when a KYC refresh date has arrived. RCU email templates can also be customized in the settings to tailor the emails sent to your customers.
Sending a Natural Person RCU
- Navigate to the iComplyKYC tab on the top. On the side panel, click Entities.
2. Click the Natural Person Entity Profile that you want to request an RCU from.
3. Scroll down to the Entity Information Section and click Request Client Update.
4. Expand the General Settings to review the selected Portal for collecting information, Client Email, Email Subject, and Message.
5. Double-check the Placeholders in the email, which will automatically populate once the request is sent out.
6. Add a company support email in the highlighted section so that customers can reach out if they have any questions.
7. Expand Data Collection and enable the toggles for the data you need to collect such as Supporting Documents.
8. Expand the KYC Requests tab.
9. Enable Identity Verification to confirm KYC information.
10. Enable Document Authentication to collect and verify a client's ID (available if configured in the portal).
11. Enable Biometric Authentication for identifying clients through liveness testing or selfie uploads.
12. Enable Add AML Case to initiate a new case on the customer - make sure to select a risk screening profile.
13. Update Automations if needed.
14. Add a Comment if necessary.
15. Click Submit to send off the request.
Sending a Legal Entity RCU
- Navigate to the iComplyKYC tab on the top. On the side panel, click Entities.
2. Click the Legal Entity Profile that you want to request an RCU from.
3. Scroll down to the Entity Information Section and click Request Client Update.
4. Expand the General Settings to review the selected Portal for collecting information, Client Email, Email Subject, and Message.
5. Double-check the Placeholders in the email, which will automatically populate once the request is sent out.
6. Add a company Support Email so that customers can reach out if they have any questions.
7. Click Submit to send off the request.
* NOTE: This request will be sent to the Legal Entity’s Primary Contact on file.