Sometimes, you may have to reject an entity profile due to various reasons such as inconsistent KYC information, identity theft, high-risk customers, etc. Once you have an entity profile in the platform, you will need to address any issues associated with it. If an entity profile has any issues, they will appear with the number of issues indicated inside a red bubble. It is crucial to review and reject these issues as necessary before approving or rejecting the entity profile as a whole.
- Navigate to the iComplyKYC tab on the top. On the side panel, click Entities.
2. Select the Entity Profile that has issues associated with it and open the profile.
3. At the top right corner of the screen, you will see the total number of issues and their types. Click on the Issue Number to expand the sections of the profile that require your attention
4. Scroll down to the sections with the issues.
5. The status of the section should be in Review. Click the status to update it to Rejected.
6. Click Accept Changes.
7. The issues in that section will remain but no longer be highlighted in red.
