Admins utilize the Supporting Documents feature to add documents that must be collected from customers during onboarding or verification processes. These documents could include, proof of address, business registration certificates, or any other required documentation for compliance purposes. Uploading and organizing these documents within the platform and portals ensures that all necessary information is gathered from customers efficiently and accurately, streamlining the onboarding and verification processes. These documents are also utilized within the entity profiles when sending RCUs (request client updates) to clients.
To add a new Supporting Document Type to the platform follow these steps:
- Navigate to Administration on the top right of the platform, and click the Compliance Settings tab on the left panel. Click on Supporting Documents.
2. Click Add Supporting Document Package
4. Click Add New Document.
5. Fill in the Name and Description you want your client to see when uploading documents.
6. Upload a Document Template you want your client to download in the portal, fill out, and re-upload. (Optional)
7. Select the acceptable File Types.
8. Enable Required to Proceed if this is a required document from your client.
10. Rearrange the order of Documents to match your preferred flow.
Once your supporting document types are set, they can be added to the portal management section to collect these documents during the client onboarding process.