--- title: Adding a Case description: There are multiple ways to add a case to the platform. Portals can be configured to add cases automatically. However, if you need to manually add a case, you can do so from an existing entity profile --- [Skip to content](https://support.icomplyis.com/adding-a-case#main-content) English Show submenu for translations [More support](https://support.icomplyis.com/kb-tickets/new?hsLang=en) [Sign in](https://support.icomplyis.com/_hcms/mem/login?redirect_url=https%3A%2F%2Fsupport.icomplyis.com%2Fadding-a-case&hsLang=en) ![iComply Logo Square.jpg\]](https://support.icomplyis.com/hs-fs/hubfs/iComply%20Logo%20Square.jpg?height=40&name=iComply%20Logo%20Square.jpg) Open main navigation Close main navigation - English Show submenu for translations - [More support](https://support.icomplyis.com/kb-tickets/new) - [Sign in](https://support.icomplyis.com/_hcms/mem/login?redirect_url=https%3A%2F%2Fsupport.icomplyis.com%2Fadding-a-case) - [Platform Login](https://kyc.icomplykyc.com/auth/login) [Platform Login](https://kyc.icomplykyc.com/auth/login) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [iComply Knowledge Base](https://support.icomplyis.com/?hsLang=en) 2. [Quick Start Guide](https://support.icomplyis.com/quick-start-guide?hsLang=en) 3. 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Portals can be configured to add cases automatically. However, if you need to manually add a case, you can do so from an existing entity profile or by creating it from scratch. ### Method #1: Adding a Case by **Manual Entry** 1. Navigate to the **iComplyKYC** tab on the top. On the side panel, click **Case Management**. ![](https://lh7-us.googleusercontent.com/docsz/AD_4nXeY42wH7G1dO5ilU_yB3OptBbzJpYeTn3pu0Ix12cPI-p_ffhjWf7LN7MhBbtwInPm-bkRIn_MYN31qxLcBnbSnSaXpqI4oi1wvY_iJOO2rM7WuYfED9c8b4TyJokbLzEJ9KSmA6PoabYRxLlMk-_9rvkU?key=SfxwmsEUyhBd5Q-49ls5ZQ)   2. Click + **Add Case ** **![](https://lh7-us.googleusercontent.com/docsz/AD_4nXcZxzuYaNvhA9Pc-hfQOW2pN4r9dJi54vEIkKbhlvURu4X0qd5WRBCQqg6isHqFH4U2Zhclx-CHsXeyPUY6GHN0xFSnxBYFAKp-4WQaU4mNyGw-rCVGXOHa85xi2H09Dx5x9ks5oYz0LYwcCfHK8HSOZGQ?key=SfxwmsEUyhBd5Q-49ls5ZQ)**   3. Select the **Risk Screening Profile** you would like to use for the search. This profile will automatically adjust the search settings based on your configured risk screening profile settings. These settings can also be adjusted manually during the search. ![](https://lh7-us.googleusercontent.com/docsz/AD_4nXd5m6t77BeuOR1bbkzpv8ZPOVYaUN2d4ExTn7C6IOfbayOfW0-kuPDCc4FttsqWEHeYUmvmGnD99X-8hZOjJjsdWplNLnGAqAmC0jw5iTx3glPiNtq8lscDY1SHuG4zBCfqSr-VmQ7-8JrqjDck9m5RmCgn?key=SfxwmsEUyhBd5Q-49ls5ZQ)   4. (Optional) Click **+ Add New Search Term** to include additional search terms. ![](https://lh7-us.googleusercontent.com/docsz/AD_4nXeWAIEL6XibYsrm27QTJUyDOL993uqYIxOqHxc51e0habr2RZU1HQJTOIvgmZy6-f3NFxlthSYgfJiONnvm9C5aCA2VffcFG6j0WLiex3z4Vbzi9Q9i6Q8kiW85XSwmKhaMYhERuEXEPr8jBNWLcGwixic?key=SfxwmsEUyhBd5Q-49ls5ZQ)   5. Fill in the **Search Terms**.![](https://lh7-us.googleusercontent.com/docsz/AD_4nXfHneOf5pZtQwm6b_JXJJSZRdLMjv3KWFO4i99C62PzZEnEGALxn45x96HFE8ZngPunNEQ0KgCTue3_9bHR-06R5XevR62d6zf66HNfbHyZHDvT2kmYRQAgKQ6MeB3YVeerTtjXlffCBKItkznL5eRQ5ggI?key=SfxwmsEUyhBd5Q-49ls5ZQ) 6. Turn on **Ongoing Monitoring** if it isn’t already enabled. ![](https://lh7-us.googleusercontent.com/docsz/AD_4nXc_QKZgCZN0zGSQGkQuqwyB3VJOtWL1i_MhEo6KRq42xnyXHbTfQ333DGx7H4y3e3fnHeWkC26zwRCYTQrZ6PH-_nkjt_CZoRPZ9yGGHJs-E0Tzt2eP3QkVsIppD_OqdL25r8Zxgis6cKHq9Z9C_51vj0xV?key=SfxwmsEUyhBd5Q-49ls5ZQ)   7. Adjust the **Fuzziness Level** if needed. ![](https://lh7-us.googleusercontent.com/docsz/AD_4nXdn9I9qD_IxBqQFUfE8naBtGJg2nTVVXJmblhbhcGNrSgWOgOTwYOn4ILSiSeYNXzw-X15rPMuZIBpD4uDRULLxQhlCbeXvNgUulZldz4TrNGWFQykbkVxqg2UB8VvBPVMi8SyC4yq-3sIMJ0qWlVj0htY?key=SfxwmsEUyhBd5Q-49ls5ZQ)   8. Select the required **Entity Type** for the search. ![](https://lh7-us.googleusercontent.com/docsz/AD_4nXf4VnvKNSF_kWCIQm7A7JCRq4k6fjf-OCmeG1BpTm9D5DFH3rAYw7PFsaMf23dt38FXTYOBHuzHZ_9VM-OVz5lAro-LRYNwh2Toa5qV4-Meq9t45MhUQrzkhQUu03bMYh5MQj4MMo8QCI3WiagJ-CkVu7A?key=SfxwmsEUyhBd5Q-49ls5ZQ)   9. Specify the **Sources** you would like to use for the search. ![](https://lh7-us.googleusercontent.com/docsz/AD_4nXdz-HBoiE7iepznXGLrhOUelf9Jyaatp3qnrvLTg5yfXyBRJUTk2ikjGkPCiVyWF2Uk8tDkHIv7PgORBecvZMbT_LDuWZutzXjONJL3XmDmMXk2OpNPlfPHDCug5Uyuhxu_JsjCpN2-1WpzcoweDaySqBNg?key=SfxwmsEUyhBd5Q-49ls5ZQ)   10. (Optional) If you already have a **KYC Profile** on file, you can attach it to the Case Attachment section by searching for the name. ![](https://lh7-us.googleusercontent.com/docsz/AD_4nXczoTu-bEdbkBYihx1CBeLdF3X1-Ppv8tP-IVaj0cRpw5s0-H6EFqF4S9hA1g23xMyzY5MUYqaqQEuaWMEbqxTfHuUla64eHY3_i_heza_aUNaL20oV8ZFhRuGnx1rcWRAlzqnlrVGXt2pVSrVg7S7sH2ct?key=SfxwmsEUyhBd5Q-49ls5ZQ)   11. Once all fields are filled out, click **Submit**. ![](https://lh7-us.googleusercontent.com/docsz/AD_4nXdZit0rJTcMsi9VotNtfQBQvLH32s0yhjhzPOmE0lX6LOD9e0MwQfLB36nroli5FzxmthRdH84sAbx-NfvZmBV17yM9ouem2G6uaEQvrDudcfrcR3M70Treky6H26nWIsp_BZFSVQQjN44PlvGNXIswDQg?key=SfxwmsEUyhBd5Q-49ls5ZQ)   12. The newly added case will now appear at the top of the entity table. ![](https://lh7-us.googleusercontent.com/docsz/AD_4nXcRxiMO8gX4Ul14Q1Y1XaktZuWRsiuurhgRNqcofM86RySkbuCLpHpUjN0fjLeLrO_jGqZZ4BmEbw70LqIe_EQ4iquk6VhWhExdlgym2oP7mQ5jCSbuYNOXZ7kKk1dy6g94YAWW2uoqnxJNgvkOKLe5mnXx?key=SfxwmsEUyhBd5Q-49ls5ZQ)   ### Method #2: Adding a Case from an **Entity Profile** 1. Navigate to the **iComplyKYC** tab on the top. On the side panel, click **Entities**. ![](https://lh7-us.googleusercontent.com/docsz/AD_4nXdyc2gDyZ3xWxDc0TJ27CDKux1Bx69D4AubzyLUXsMdwOBMHJVDdbJjbGA8_7uZjm17tt2g6NlR6Fb4gjCsk3clu65dJbeR_mdfdaYsMFuy1FExLP0yvk0_u5HJ7uV--tslUt6Z7AuLa9f2dLJrG4OFn09k?key=SfxwmsEUyhBd5Q-49ls5ZQ)   2. Select the **Entity** you would like to run the case on and open its profile. ![](https://lh7-us.googleusercontent.com/docsz/AD_4nXdlXM_CyNT1_EJWLPoYgbtLffpmvJVBWhvb6geQ6keCYclL2CE2GAP3WT0fnf89-2w5AWikpZnS2FfmckNFjkeAcZtGypeBxhnE1uW7CwiKRM9eVKGVQQcvCR8WexnZWoj0y7u0AQoVRIt4FQqjymBWgto1?key=SfxwmsEUyhBd5Q-49ls5ZQ)   3. Scroll down to the **Risk Screening** section. ![](https://lh7-us.googleusercontent.com/docsz/AD_4nXd0XwFXgiOD3NGRdcQfibGwYTj-WyLF_ZclYx7fvlhbbzjEfNF4Zv7Tw8Hqy-RO_bwfzpS8W9_QfEmBBKj7pHM_ggM9iCaZ2kZ88c-179AK9wQ4qZxo8MrPTvQHN9rKCSsuh1NpC7YqbsiDu-sAm8yBqMEG?key=SfxwmsEUyhBd5Q-49ls5ZQ)   4. Click +**Add Case**. ![](https://lh7-us.googleusercontent.com/docsz/AD_4nXck5rSXpkOPHfuOixSL2sc4NdH4hGf1fX52-ZI8x1g43m4fGpjyJmTYbEq17BgaaCJfF3Mx7Le_WEepZfTTemoMvP2dE-vhNh92kOETUPmuG7rUYOJWbcyjmYm_xa9aPu55zwGPwwZCxkbjwAxYkPPIIUne?key=SfxwmsEUyhBd5Q-49ls5ZQ)   5. Confirm the pre-populated search information and make any adjustments if needed. ![](https://lh7-us.googleusercontent.com/docsz/AD_4nXdbSaboM4mG3nO1hsQXlrz8V1H7tT0eIcQVM34FP74jrG9LDyFuCCZzTgqP9t2jSUa_9KWKFMH5YAgqPVIPTmX1v7xKXBJ5o7ofRa0b4Y2iCVAgTaB9w0sjnqdkD6Z4hqXycetl5KX5PTvvh3guiZvQZTbJ?key=SfxwmsEUyhBd5Q-49ls5ZQ)   6. Click **Submit**. ![](https://lh7-us.googleusercontent.com/docsz/AD_4nXeDWvLpgq3vkKxtuO_hIlgeBXjy3KyWAnTZWCDzbVjsUSsoKOe2e_bqFHV77hr_CBjx8LFMrzFfEZ2Vg1LYGeOxNkmpwmx-aXuJf7rKAn_X8Ur6IYVjf4DWzyIYmbcmTcSSCYKg_Ngzu5fGomMQIm7gxHRi?key=SfxwmsEUyhBd5Q-49ls5ZQ)   7. If there are any potential hits on the case, they will appear in a **Red Bubble**. ![](https://lh7-us.googleusercontent.com/docsz/AD_4nXcUVJLYzvjFPvyIzNXRPo_y5FU72fC82SQkO_LHqrHV30XiqZFon9ePvb_sq6PM8Rvqbat8sYvVuBcQ1tje862vaqmkRQ_aSzjuwuaZlcbmY4E5moWvhcpKOXVtbshFNwVj5Jqi7vg9zugyNxO3a0VRV3J-?key=SfxwmsEUyhBd5Q-49ls5ZQ)   8. Click on the case to expand and view the details of the search. **![](https://lh7-us.googleusercontent.com/docsz/AD_4nXcecBwtHZSaTXdoxCrUQCQNLahpqYHO4GawrxXDbuuKAMPURkIUna-iaetO9vW2z2YpWgvDuLbOiRPeGaGvckTQ1iJAvK-Y0Benkz9LzfOMBsfhXgVfMNS0dRR6JQlkvvdFiJCtGr2G5LdsqVUTTZiAE_w?key=SfxwmsEUyhBd5Q-49ls5ZQ)**   # iComply Investor Services Inc - icomplyis.com icomplyis.com Help Center Copyright © 2025, iComply Investor Services Inc - icomplyis.com