There are multiple ways to add a case to the platform. Portals can be configured to add cases automatically. However, if you need to manually add a case, you can do so from an existing entity profile or by creating it from scratch.
Method #1: Adding a Case by Manual Entry
- Navigate to the iComplyKYC tab on the top. On the side panel, click Case Management.
2. Click + Add Case
3. Select the Risk Screening Profile you would like to use for the search. This profile will automatically adjust the search settings based on your configured risk screening profile settings. These settings can also be adjusted manually during the search.
4. (Optional) Click + Add New Search Term to include additional search terms.
5. Fill in the Search Terms.
6. Turn on Ongoing Monitoring if it isn’t already enabled.
7. Adjust the Fuzziness Level if needed.
8. Select the required Entity Type for the search.
9. Specify the Sources you would like to use for the search.
10. (Optional) If you already have a KYC Profile on file, you can attach it to the Case Attachment section by searching for the name.
11. Once all fields are filled out, click Submit.
12. The newly added case will now appear at the top of the entity table.
Method #2: Adding a Case from an Entity Profile
- Navigate to the iComplyKYC tab on the top. On the side panel, click Entities.
2. Select the Entity you would like to run the case on and open its profile.
3. Scroll down to the Risk Screening section.
4. Click +Add Case.
5. Confirm the pre-populated search information and make any adjustments if needed.
6. Click Submit.
7. If there are any potential hits on the case, they will appear in a Red Bubble.
8. Click on the case to expand and view the details of the search.
