Overview
The Natural Person and Legal Entity portals now supports multiple languages, allowing end users to complete onboarding in their preferred language.
Administrators can configure which languages are available on each portal and control the Default and Featured Language order directly from the Portal Management settings. End users can select their preferred language while completing onboarding and the system will remember that preference for future interactions.
Who This Feature Is For
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Admins: Configure available languages and set the default portal language
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End Users: Select their preferred language while completing onboarding
Default Language
The default language is the first language a user sees when they access the onboarding portal for the first time.
How it works:
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The default language is determined by the first language listed in the Featured Language section
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This language is shown automatically on a user’s initial portal visit
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Once a user selects a different language, that preference is saved and used for all future portal visits and related emails
Available Languages
The Available Languages section allows admins to control which languages appear in the onboarding portal.
How it works:
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Admins can enable or disable specific languages per portal
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Only enabled languages will be visible to end users
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Changes apply immediately to the live portal
Featured Language Order
The Featured Language section determines the default language and display order in the portal’s language selector.
How it works:
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The first language in the list is treated as the default language
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Languages appear to end users in the order defined by the admin
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Admins can reorder languages at any time
Best practice:
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Set your primary operating language as the first (featured) language
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Place secondary or regional languages below it
Admin Configuration: Enabling Languages on a Portal
Where to Configure Languages
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Navigate to Portal Management
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Select the portal that requires additional languages enabled.
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Open the Languages tab
4. Turn on the Multilingual Support toggle.
5. Set the Default Language from the list of languages available. 
6. Choose the languages that you would like to have available in the portals. 
7. Set the Feature Languages. 
8. Once all changes are complete, Save the changes.
End User Experience: Switching Languages
Once languages are enabled by an admin, end users can switch languages directly within the onboarding portal.
Feature Availability & Licensing
Multi-language onboarding and localized system emails are paid features.
To enable this functionality on your account, customers must contact the Sales team. Once activated, admins will be able to configure available languages and featured language order within Portal Management.
Supported Languages
The Natural Person and Legal Entity portals supports the following 23 languages. Availability of specific languages depends on your portal configuration and enabled features.
Currently supported languages:
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English
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Mandarin Chinese
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Spanish
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French
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Arabic
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Bengali
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Portuguese
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Russian
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Urdu
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Indonesian
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German
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Japanese
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Nigerian Pidgin
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Marathi
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Telugu
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Vietnamese
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Turkish
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Tamil
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Yue Chinese (Cantonese)
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Farsi (Persian)
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Korean
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Hebrew