---
title: AML FAQs
description: Welcome to our FAQs section, where we’ve compiled answers to common questions to help you navigate and make the most of our platform.
---
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October 27, 2026
# AML FAQs
## Welcome to our FAQs section, where we’ve compiled answers to common questions to help you navigate and make the most of our platform.
**1. If ongoing monitoring is required for an entity, should the case need to remain open?**
No. A case can remain closed even when ongoing monitoring is enabled for an entity. The closed status simply indicates that the case has been reviewed and worked on. Ongoing monitoring will continue to run in the background regardless of whether the case is open or closed, as long as it is enabled.
**2. If the case is toggled to close, does this suppress the "ongoing" alerts?**
No. Closing a case does not suppress ongoing monitoring alerts. If a new alert is generated, the system will automatically reopen the case to ensure it is reviewed and addressed.
**3. If a profile is selected as closed and then toggled to open, how are new/existing alerts generated, i.e. do they automatically appear or does something need to be selected to "refresh" the search?**
Alerts appear automatically — no manual refresh is required. New alerts will appear in the "My Work" section for the user assigned to the case. Any alerts generated while the case was closed will also become visible upon reopening, with unresolved issues flagged for review.
**4. If an entity's status is set to "Approved" and new alerts are received through ongoing monitoring, will the status change automatically?**
No. An entity's status will not automatically change when new alerts are received. However, the alerts will create new unresolved issues that require review. These issues will be accessible in the "My Work" section for the user assigned to the case.
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