---
title: Case Management
description: Case Management allows users to review if entities appear on any watchlists, sanctions, adverse media, PEPs, probity, etc. for the purposes of AML screening. Users can view and create cases here. Sear
---

[Skip to content](https://support.icomplyis.com/en/case-management#main-content)

[![iComply Logo Wordmark White](https://support.icomplyis.com/hubfs/liComply%20ogos-smple.svg)](https://www.icomplyis.com/)

- [Home](https://support.icomplyis.com/en/icomply-mission-control)
- Coverage
- Procedures
- Technical
- Legal
- About Us

Open main navigation

Close main navigation

- [Home](https://support.icomplyis.com/en/icomply-mission-control)
- Coverage
- Procedures
- Technical
- Legal
- About Us
- [Contact Sales](https://icomplyis.com/pricing/book-demo/)

[Contact Sales](https://icomplyis.com/pricing/book-demo/)

 Hello. How can we help you?

- There are no suggestions because the search field is empty.

1. [iComply Knowledge Base](https://support.icomplyis.com/en?hsLang=en)
2. [Platform Guides & Feature Documentation](https://support.icomplyis.com/en/platform-guides-feature-documentation?hsLang=en)
3. [AML Module](https://support.icomplyis.com/en/platform-guides-feature-documentation?hsLang=en#aml-module)

October 27, 2026

# Case Management

Case Management allows users to review if entities appear on any watchlists, sanctions, adverse media, PEPs, probity, etc. for the purposes of AML screening. Users can view and create cases here.

![](https://docs.icomplyis.com/~gitbook/image?url=https:%2F%2F1781221220-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FXyA3ytmYfmCptqYPOQ1M%252Fuploads%252FRnjmKwrpeDSCdadRqcZU%252FScreen%2520Shot%25202023-03-13%2520at%252010.56.25%2520PM.png%3Falt=media%26token=d4962f81-192b-4302-bc8f-f38c2ee41ca2&width=768&dpr=4&quality=100&sign=7a2ac99a05e52d934764ccda776007fc2b52203b780cc9d2fd89c6c6c5d93122)

**Search Case (1):** To search for a case, enter text into the search field. The search will include any appearance of the character string. For example, AND would return ‘Andrew’, ‘Sandra’, or an organization with ‘and’ in the name.

![](https://docs.icomplyis.com/~gitbook/image?url=https:%2F%2F1781221220-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FXyA3ytmYfmCptqYPOQ1M%252Fuploads%252FVcjlrrtODuJTAobbUEVP%252Fsearch%2520case.gif%3Falt=media%26token=54de9554-9d41-479f-a509-1ff04179159c&width=768&dpr=4&quality=100&sign=b5faba32e59f21c1b890c7543ee93c7597cd819b5287e8b5182df8838683cf5c)

**Filter Cases (2):** Narrow the case list by filtering on specific fields such as status, date range, assigned user, or entity type.

![](https://docs.icomplyis.com/~gitbook/image?url=https:%2F%2F1781221220-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FXyA3ytmYfmCptqYPOQ1M%252Fuploads%252FxVFUXp60HOKOwXCguieG%252Fezgif.com-video-to-gif%2520%281%29.gif%3Falt=media%26token=81e4d7d6-b846-4e5a-8951-4ad3f52d0381&width=768&dpr=4&quality=100&sign=3d314f1662bb80e7d0aae6136361c048b6706092d660c693ff92daa85b7298b4)

 

**Batch Action(3):** Select multiple cases to perform actions on simultaneously, such as assigning a status, archiving, or exporting.

![](https://docs.icomplyis.com/~gitbook/image?url=https:%2F%2F1781221220-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FXyA3ytmYfmCptqYPOQ1M%252Fuploads%252FJDAhVdE04JlXoNkDmGD7%252Fezgif.com-video-to-gif.gif%3Falt=media%26token=1949f4db-0dad-4ded-8902-1d3431d0c605&width=768&dpr=4&quality=100&sign=dbe6857206e09e19ccb9e82c90e2209893acb6e2e14e04a2e8d0ca3b4b5a5bc7)

**Add Case (4):** To create a new Case, use the Add Case button.

![](https://docs.icomplyis.com/~gitbook/image?url=https:%2F%2F1781221220-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FXyA3ytmYfmCptqYPOQ1M%252Fuploads%252FAxnr7Akgpn3nLjEnIpCR%252Fadd%2520a%2520new%2520case.gif%3Falt=media%26token=5437c21d-6ec3-4392-b5d4-06ea0d91dcb3&width=768&dpr=4&quality=100&sign=7c59164c7e778898f29aa39d153d295e0a6dea23b59c1d43d726023f52fba33b)

**Attach User (5):** Attach an existing user to a Case by clicking the ‘+' icon. Click here for more information on attaching users.

![](https://docs.icomplyis.com/~gitbook/image?url=https:%2F%2F1781221220-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FXyA3ytmYfmCptqYPOQ1M%252Fuploads%252Fvznc9ZhYPvj3AUV24tdU%252Fattach%2520a%2520user.gif%3Falt=media%26token=a33a0e6a-2de3-4c95-9af5-4bd633f6fb39&width=768&dpr=4&quality=100&sign=1a0ca9e100027c2ad35e4994a052bda5222f59868e30283c16f60537233775f9)

**Delete Case (6):** Click the 'X’ button to permanently delete a Case. Note that this action cannot be undone. For more information, see Deleting a Case.

![](https://docs.icomplyis.com/~gitbook/image?url=https:%2F%2F1781221220-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FXyA3ytmYfmCptqYPOQ1M%252Fuploads%252FLOITRlnFCOfFCU9gspNU%252Fdelete%2520case.gif%3Falt=media%26token=b22de2a1-7f1d-431a-ad5e-b7c622413946&width=768&dpr=4&quality=100&sign=e634a4d2ecfc6314bf7c5f9efe6442e20e88e9a46771baabc1f1935f0ef9846c)

**Potential Risks** within a particular Case are circled in red.

![](https://docs.icomplyis.com/~gitbook/image?url=https:%2F%2F1781221220-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FXyA3ytmYfmCptqYPOQ1M%252Fuploads%252FGIhhtea4MtXR7TQwAc41%252FScreen%2520Shot%25202023-03-13%2520at%252011.24.07%2520PM.png%3Falt=media%26token=c51bc34b-32ec-4cf0-b90f-358b7a12c0db&width=768&dpr=4&quality=100&sign=8c6c9733ccd5c8bdc42882479e9dcc9837da8a2513db4c05a81623f7c1434c17)

 

<https://docs.icomplyis.com/product-docs/guides/icomplykyc/case-management#manage-existing-cases>

## Manage Existing Cases

Click any case row to open the Case Details page, where you can review entity details, potential risk matches, and case comments. For full instructions on reviewing and resolving cases, see Managing Cases.

![](https://docs.icomplyis.com/~gitbook/image?url=https:%2F%2F1781221220-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FXyA3ytmYfmCptqYPOQ1M%252Fuploads%252FC7OQ5IMVXyo5HZtD6NFA%252FClick%2520case%2520%281%29.gif%3Falt=media%26token=3f6d20a9-a1fe-4253-bcf1-e06c80c7d529&width=768&dpr=4&quality=100&sign=3b71cfb8d959fbe35f5c041d2a8cbe5ddffcb706db5322b1151675efd99b0cca)

**Reports** for cases can be downloaded by clicking the "Request Case Report" button within the relevant case. The report is currently available for download in both PDF and DOCX format.

![](https://docs.icomplyis.com/~gitbook/image?url=https:%2F%2F1781221220-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FXyA3ytmYfmCptqYPOQ1M%252Fuploads%252FJKVSVZpzuTLIjvmIexDR%252Fezgif.com-video-to-gif%2520%282%29.gif%3Falt=media%26token=bdba15a1-5a21-475b-907d-6f2fecc3a880&width=768&dpr=4&quality=100&sign=9453120af7525197c8a8659605f7a6a812f994220d75f149e345fe28787d9225)

- [Welcome](https://support.icomplyis.com/en/welcome?hsLang=en#main-content)

    - [Introduction](https://support.icomplyis.com/en/welcome?hsLang=en#introduction)
- [Platform Guides & Feature Documentation](https://support.icomplyis.com/en/platform-guides-feature-documentation?hsLang=en#main-content)

    - [Home Screen & Navigation](https://support.icomplyis.com/en/platform-guides-feature-documentation?hsLang=en#home-screen-navigation)
    - [Platform Overview](https://support.icomplyis.com/en/platform-guides-feature-documentation?hsLang=en#platform-overview)
    - [KYC Module](https://support.icomplyis.com/en/platform-guides-feature-documentation?hsLang=en#kyc-module)
    - [AML Module](https://support.icomplyis.com/en/platform-guides-feature-documentation?hsLang=en#aml-module)
    - [Administration](https://support.icomplyis.com/en/platform-guides-feature-documentation?hsLang=en#administration)
    - [Portals](https://support.icomplyis.com/en/platform-guides-feature-documentation?hsLang=en#portals)
    - [FAQ](https://support.icomplyis.com/en/platform-guides-feature-documentation?hsLang=en#faq)
- [Compliance & Platform Procedures](https://support.icomplyis.com/en/compliance-platform-procedures?hsLang=en#main-content)

    - [Platform Procedures](https://support.icomplyis.com/en/compliance-platform-procedures?hsLang=en#platform-procedures)
    - [Security & Privacy](https://support.icomplyis.com/en/compliance-platform-procedures?hsLang=en#security-privacy)
- [Technical & Developer Documentation](https://support.icomplyis.com/en/technical-developer-documentation?hsLang=en#main-content)

    - [Introduction](https://support.icomplyis.com/en/technical-developer-documentation?hsLang=en#introduction)
    - [Implementation](https://support.icomplyis.com/en/technical-developer-documentation?hsLang=en#implementation)
    - [Integration](https://support.icomplyis.com/en/technical-developer-documentation?hsLang=en#integration)
- [Training & Learning Resources](https://support.icomplyis.com/en/training-learning-resources?hsLang=en#main-content)

    - [Compliance Education Center](https://support.icomplyis.com/en/training-learning-resources?hsLang=en#compliance-education-center)
- [Regulatory Resources & Industry Guides](https://support.icomplyis.com/en/regulatory-resources-industry-guides?hsLang=en#main-content)

    - [Regulatory Resources](https://support.icomplyis.com/en/regulatory-resources-industry-guides?hsLang=en#regulatory-resources)
- [FAQs](https://support.icomplyis.com/en/faqs?hsLang=en#main-content)

    - [Support](https://support.icomplyis.com/en/faqs?hsLang=en#support)
    - [Product](https://support.icomplyis.com/en/faqs?hsLang=en#product)

[![iComply Logo Wordmark White](https://support.icomplyis.com/hubfs/liComply%20ogos-smple.svg "iComply Logo Wordmark White")](https://www.iComplyis.com/)

Trust In Every Transaction   
www.icomplyis.com

<https://www.linkedin.com/in/matthewbhunger/> <https://www.x.com/icomplyis> <https://www.facebook.com/icomplyis>

Copyright © 2025, All Rights Reserved, iComply Investor Services Inc