--- title: Biometric Authentication description: The Biometric Authentication section holds the event history of the Natural Person’s Liveness Checks and Selfie Uploads. Users can add the information provided themselves using the +Add button, or req --- [Skip to content](https://support.icomplyis.com/en/biometric-authentication#main-content) [![iComply Logo Wordmark White](https://support.icomplyis.com/hubfs/liComply%20ogos-smple.svg)](https://www.icomplyis.com/) - [Home](https://support.icomplyis.com/en/icomply-mission-control) - Coverage - Procedures - Technical - Legal - About Us Open main navigation Close main navigation - [Home](https://support.icomplyis.com/en/icomply-mission-control) - Coverage - Procedures - Technical - Legal - About Us - [Contact Sales](https://icomplyis.com/pricing/book-demo/) [Contact Sales](https://icomplyis.com/pricing/book-demo/) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [iComply Knowledge Base](https://support.icomplyis.com/en?hsLang=en) 2. [Platform Guides & Feature Documentation](https://support.icomplyis.com/en/platform-guides-feature-documentation?hsLang=en) 3. [KYC Module](https://support.icomplyis.com/en/platform-guides-feature-documentation?hsLang=en#kyc-module) November 4, 2026 # Biometric Authentication The Biometric Authentication section holds the event history of the Natural Person’s Liveness Checks and Selfie Uploads. There are three ways biometric data is added to this section: - Click \*\*+Add\*\* to enter information manually. - Click \*\*Request Client Update\*\* to prompt the client to submit their own data. - Allow the data to populate automatically through a portal submission, which is the most common method. By clicking on the arrows on the left side of the row users can expand that particular section into the Biometric Authentication View, which will display more information about the given check. Expanding a specific entry in the list will allow the user to see a more detailed view of the Biometric Authentication event. ![](https://docs.icomplyis.com/~gitbook/image?url=https:%2F%2F1781221220-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FXyA3ytmYfmCptqYPOQ1M%252Fuploads%252FT25vHB6Qt2ARYhNxVAmw%252Fimage.png%3Falt=media%26token=758a553d-ecbe-446c-99c7-a5ca1668d8de&width=768&dpr=4&quality=100&sign=9a8b53aad5bbe089ff05807f17aba2d660c372688213e4480a6be1b14bbd3592) From here users can view the details of the Biometric Authentication submission - whether there were any issues detected with the Face Match or Liveness, the text details about the checks, the pass and fail percentages of the emotions captured as well as the actual photos taken during the Live Face Capture. Fail Example: ![](https://docs.icomplyis.com/~gitbook/image?url=https:%2F%2F1781221220-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FXyA3ytmYfmCptqYPOQ1M%252Fuploads%252FyfPWrRAHsjkiMCzpsJzl%252FScreen%2520Shot%25202023-01-26%2520at%25209.15.45%2520PM.png%3Falt=media%26token=c2f45a0f-10d2-41fb-a0b2-9c274ee66547&width=768&dpr=4&quality=100&sign=146c3799c7f80700f0ed4a7b61714961513e57c881fb18526e2b75d1b10b3852) The pass and fail percentage for each emotion captured is displayed in this view. Pass Example: ![](https://docs.icomplyis.com/~gitbook/image?url=https:%2F%2F1781221220-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FXyA3ytmYfmCptqYPOQ1M%252Fuploads%252FkTwj9Xt0Nce6lnJtCtlT%252FScreen%2520Shot%25202023-01-26%2520at%25209.16.11%2520PM.png%3Falt=media%26token=eee52cb8-ff27-4a01-90ad-4c743b26bda7&width=768&dpr=4&quality=100&sign=28bcc1ce81720492b5390d61e756a71dcd0c6f82e134b9af5a4e78dda0c7373f) The liveness test uses the following passing thresholds. A customer passes by meeting any one of these: - 4 out of 5 emotions correct - 3 out of 4 emotions correct - 3 out of 3 emotions correct - 2 out of 2 emotions correct Users can also download a PDF Summary of the Liveness check results by clicking the PDF Summary button. This document will contain the Entity Information section and the Biometric Authentication section’s information. ![](https://docs.icomplyis.com/~gitbook/image?url=https:%2F%2F1781221220-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252FXyA3ytmYfmCptqYPOQ1M%252Fuploads%252FR9pXUDldtepqPsZsauG1%252Fimage.png%3Falt=media%26token=e0f8d864-4a88-412a-af89-f06f1e2f5e1d&width=768&dpr=4&quality=100&sign=5e88f713f9bb2cf11b7edb537a436c243e81ba817bc46566b74b66f22cac187a) The bottom of the subpage displays the submission method and current status of the liveness check. To make a final decision: 1. Review the submission method and current status displayed. 2. 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